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How We Protect Your Account & Privacy

Your account details, payment information and gameplay history are encrypted and stored securely on our platform.

Encrypted account securityDANA, OVO, GoPay & QRIS payment data protectionClear opt-out optionsNo third-party data selling
note4d How We Protect Your Account & Privacy
PRIVACY ASSISTANCE

Get Help With Your Privacy Questions

Live Chat Support Open your account and head to the support button in the lobby.
Email Privacy Team Send a detailed message to our privacy email address found in the account settings…
Account Settings Panel Log in and navigate to Settings > Privacy & Security to view your stored…
DATA HANDLING PRACTICES

How We Keep Your Information Safe

Encryption & Secure Storage

Your login credentials, payment methods and personal details are encrypted using industry-standard protocols.

Payment Data Protection

When you deposit via DANA, OVO, GoPay or QRIS, we never store your full banking credentials.

Cookie & Tracking Policy

We use cookies to remember your lobby preferences, keep you logged in and prevent unauthorized access.

Data Retention & Deletion

Your account data is kept for the period required by local law.

Third-Party Sharing

We do not sell or rent your personal information. We share data only with payment processors, fraud-prevention services and where…

Security Breaches & Notification

If unauthorized access to your account occurs, we notify you immediately via email and SMS to your registered contacts.

Frequently Asked About Our Privacy Policy

We collect your full name, email address, phone number, date of birth and payment details. When you deposit through DANA, OVO, GoPay or QRIS, we also record transaction amounts and times. This data is used to verify your identity, process payments and comply with local regulations.

Yes. Log into your account, go to Settings > Privacy & Security and select 'Request Data Download'. We compile your account information, transaction history and personal details into a file sent to your registered email within 5 business days.

We retain your transaction records and account history for the period required by local law, typically 5 years. Personal details like name and email are deleted upon request after account closure, unless we must keep them for compliance or dispute resolution.

We do not sell your personal information to third parties. We share data only with payment processors, fraud-detection services and where local law permits. You can opt out of promotional messages from your account settings at any time.

All payment transactions are encrypted and processed through secure gateways. We never store your full banking credentials. Your transaction details are logged for your records but kept separate from your personal profile for added security.

Contact our support team immediately via live chat in the lobby or email. Change your password right away from the security panel. If fraud is suspected, we investigate and may freeze your account temporarily while we verify activity.

Yes. Go to Settings > Privacy & Security and select 'Request Account Deletion'. We remove your personal information within 10 business days, though transaction records required by local law are retained in anonymized form for compliance.