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Your Account Rights and Data Protection at note4d

We built our legal structure to keep your account, payments and personal information secure.

Data encryption on all loginsVerified withdrawals within 24 hoursDANA, OVO, GoPay and QRIS secured
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note4d Your Account Rights and Data Protection at note4d
REACH OUR LEGAL TEAM

How to Contact Us About Your Rights

We answer legal and account-security questions through three channels, all staffed during business hours.

Live Chat Available 09:00–22:00 GMT+7, Monday to Sunday. Ask about account suspension, data requests, or withdrawal…
Email Support Send legal inquiries to [email protected].
In-Account Messages Log into your note4d account and use the Help section to file a request.
SECURITY AND YOUR RIGHTS

What We Do to Protect You

Our legal framework centers on three pillars: keeping your data encrypted, verifying every withdrawal before it leaves our system, and giving you full control over your account.

Account Security

All logins require two-factor authentication via SMS. Your password is hashed; we never store it in plain text.

Withdrawal Verification

Every cashout is checked against your account history before we send funds to your DANA, OVO, GoPay or QRIS account.

Data Retention

We keep your account data for as long as your account is active, plus seven years after you close it.

Cookie and Tracking Policy

We use cookies only to keep you logged in and to detect fraud. Cookies expire after 30 days of inactivity.

Third-Party Data Sharing

We share your data only with our payment processor (for DANA, OVO, GoPay and QRIS transactions) and our fraud-detection partner.

Requesting Changes or Deletions

Open a ticket in the Help section of your account or email [email protected] with your request.

Your Legal Questions, Answered

Below are the questions we hear most often about account rights, data, and how we manage legal matters at note4d.

When you request account closure, we flag your account and process any final withdrawals. Your personal data stays in our secure archive for seven years (required by law for audit and dispute resolution). You can request full deletion after that period. Gameplay history is retained separately for fraud prevention.

Go to your account Settings, scroll to Data Rights, and select 'Download my data'. We prepare a file with your profile, deposit and withdrawal records, and gameplay logs. The file is ready within 14 days and can be downloaded as a CSV or PDF. Email [email protected] if you need help accessing this.

No. Payment details are sent directly to our payment processor and are never stored on our main servers. We hold only the last four digits and the account holder name for your reference. Your full bank details are encrypted and managed by the payment processor alone.

Contact our security team immediately via live chat (09:00–22:00 GMT+7) or email [email protected]. We will freeze your account, review login history, and reset your password. If funds were withdrawn without your consent, we begin a dispute investigation within 24 hours.

Yes. Submit a written closure request through your account Help section or email [email protected] with 'Account Closure Request' in the subject line. We process closures within 14 days. Any remaining balance is withdrawn to your registered payment method, and your account is flagged as closed.

Transaction records (deposits via DANA, OVO, GoPay, QRIS and all withdrawals) are kept for seven years after account closure for regulatory compliance. You can view your full transaction history in the Wallet section of your account at any time while your account is active.

We may suspend your account if we detect suspicious activity, or if you violate our terms. You'll receive an email explaining the reason and the suspension duration. Temporary suspensions usually lift within 48 hours. Permanent closures are rare and come only after we contact you to discuss the issue.

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